Privacy Policy

Thank you for visiting Mr. Phin, operated by Phuong Vy Coffee Tea Co., Ltd. We respect and are committed to protecting your privacy and will not disclose your personal information to any third party. Please read the privacy policy below to better understand our commitments in respecting and protecting the rights of our website visitors.

1. Purpose of Collecting Personal Information

When you visit Mr. Phin to explore coffee products, coffee machines, brewing tools, company information, and policies, we may request that you provide and register certain personal information such as: Email, Full Name, Phone Number, Address, etc. This information will help us:

  • Provide prompt support when you wish to purchase products.
  • Assist with questions regarding products, services, and other information.
  • Provide the latest updates on products, services, and promotional programs on the website.
  • Record and consider contributions to improve website content or interface.
  • Conduct marketing activities related to our products and services more effectively.

2. Scope of Using Personal Information

The personal information collected by Mr. Phin is committed to being used appropriately and fully in compliance with the content outlined in this Privacy Policy. Additionally, when necessary, Phuong Vy Coffee Tea Co., Ltd. may use this information to:

  • Send order confirmation emails or thank-you notes.
  • Provide information regarding business policies, warranties, and services.
  • Provide information about new products and services.
  • Provide information about promotional programs and periodic offers.
  • Provide information about company holidays and closures.

3. Retention Period of Information

Phuong Vy Coffee Tea Co., Ltd. will store the personal information provided by customers on its internal systems during the service provision period or until the purpose of collection is fulfilled, or when the customer requests deletion of the provided information via the contact number or email of the Management Board.

4. Parties or Organizations That May Access the Information

We do not sell, rent, or share customer information with any third party without the customer’s permission, except in special cases required by law or to protect the safety of other customers, employees, the community, or our property.

You agree that, in necessary cases, the following agencies/organizations/individuals have the right to access and collect your personal information, including:

  • The website management team of Mr. Phin and Phuong Vy Coffee Tea Co., Ltd.
  • Third parties with services integrated with Mr. Phin such as payment gateways or website development partners.
  • Competent state authorities as required by legal regulations.
  • Financial, legal advisors, and auditing firms.
  • Complainants proving consumer violations.
  • As required by competent state authorities.

5. Contact Information for the Information Collecting and Managing Unit (Including How Consumers Can Inquire About Their Personal Information Collection and Processing)

PHUONG VY COFFEE TEA CO., LTD

Address: 432A Xo Viet Nghe Tinh Street, Ward 25, Binh Thanh District, Ho Chi Minh City, Vietnam

Phone: +84 94 7070 659

Email: marketing@phuongvycoffee.com

Hotline: 1900 23 23 53

6. Methods and Tools for Consumers to Access and Edit Their Personal Data on Our E-commerce System

Users have the right to check, update, adjust, or delete their information by logging into their account and accessing their account management page or by contacting the Management Board using the contact information provided in the request for editing/deleting information.

However, any modification, addition, or deletion of personal information must fully comply with the account registration regulations on Mr. Phin to ensure that the Management Board can provide timely services with the best quality.